Shipping & Payment

Payment policy

Free shipping on most orders. No minimum purchase.
We currently accept major credit cards (VISA, Mastercard, AMEX, etc.) and PayPal payments.
Although you will be able to display prices in different currencies, we will still process orders in default US dollars.
A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified.
You should receive a tracking confirmation email to track the status of your order within the 3-5 business day handling time after your order has been completely processed.
 

Shipping policy

This approach is suitable for orders placed in the United States,Canada. This strategy is designed to ensure that you are well aware of our transportation strategies and systems. By making a purchase from this store, you agree to the following strategies.

 

1. Deliverable area:

We ship to the following countries/regions: the United States,United Kingdom, Nederland

Please Note: The United States delivery areas don’t include Alaska, American Samoa, Guam, Hawaii State, Northern Mariana Islands, Puerto Rico, and the United States Virgin Islands (USVI).

 

2. The order delivery time is divided into two parts:

(1) Order processing time:

Approximately 2-4 business days. It is the time elapsed between when the customer places the order and when we process the order to the delivery service. Generally, orders ship within 2-4 working days after order confirmation/payment. Orders made on the weekends or holidays might experience delay. Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

(2) Shipping time:

Approximately 6-14 business days. The daily order cutoff time for orders is 5:00 pm (PST). After the cutoff time, we will not process orders received on the same day. Normally, the delivery time is  6-14 business days. Delivery time may experience delays due to unexpected situations, like customs inspection, severe weather, strikes, etc. Our products are delivered via UPS, USPS, and FedEx.

 

3. Tracking

Once your order has been shipped, we will send you an e-mail notification.

  • If your order has just been sent out, please wait 2-4 business days for the updated tracking information.

  • If your order is already in transit, but has had no update for several days, usually it will be updated until the parcel reaches the next shipping station (may need 3-7 business days). Please kindly wait for updates.

  • If you still have concerns about the status of your parcel, please contact our customer support team by emailing us at service@soullamps.com.

 

4. ADDRESS CHANGE:

Once the package is on its way, we are unable to change the delivery address. If you need to change the delivery location of your order, please contact us at service@soullamps.com or online chatbot within 24 hours of placing your order.

 

5. Delivery Time Exceeded

Delivery time may experience delays due to unexpected situations, like customs inspection, severe weather, strikes, etc. If your order is delayed, please contact us via email at service@soullamps.com within 24 hours of placing your order. We will check the situation with the transportation company on time. Thanks for your understanding and support.

 

6. Order Cancellations

All orders placed on our website may be canceled before they are shipped. If you contact us on time, we will refund the full payment to your payment procedure.

However, for orders already in transit or have been processed, we regret that we can not cancel these orders.

 

7. About Tax

There will be no more charges once you have placed your order successfully. In some cases, there may be VAT or other taxes, customs duties, or fees levied by your destination country. However, based on our experience, such a situation is very rare.

If you receive a tax notice from customs, please pay the tax first and then contact our customer service at service@soullamps.com with the payment receipt and we will refund the tax to you.

If you still have some concerns about the tax, you can learn some information about your local customs policy. We are more than willing to help if there is anything we can do.

 

8. Missing Items

We apologize if an order gets stuck at customs, sent back, or even lost during the delivery process! Please contact our support team at service@soullamps.com to enquire if you would like either a refund or a replacement for your order.

 

9. Contact Information

Please Note: This address does not accept returns. For returns, please contact our customer team for help.

 

10. Tracking

Tracking your order has always been so easy. Just follow these step-by-step guides to monitor your shipment.

  • Click this link: Track Your Order

  • Use the tracking number you received in the email you used during the checkout.